We don't receive emails anymore to our Service Desk email Channel from customers

[Olli Lutz]

We dont get any email in our email channel. I have checked the connection to our email server in JIRA several times. And it always says everything looks good.

When delete the email adress and set it up new, everything works good for a few hours or maybe a day.

Maybe someone could help us or has already a solution.

Thanks

[Boris Berenberg]

You should probably open a support request at: https://support.atlassian.com/ and provide a full set of JIRA logs: https://confluence.atlassian.com/display/JIRA/Getting+Help#GettingHelp-CreatingaSupportZip