Using JIRA Service Desk with Kanban?

[Alexandra Haret]

Hi,

We're a growing managed IT services provider, looking for a kanban solution to manage our service desk workflow. Seeing that we don't currently use any of the JIRA platforms, I'm interested in learning what module (and add-ons) we would need to consider purchasing, to have a service desk solution that can be visualised and managed through Kanban boards. 

[Paulo Hennig · Accepted solution]

Hello Alexandra,
For this you'd need to have Agile (JIRA Sotware), create a board for this Service Desk project and edit your columns to have another one for Waiting for Customer. I'd recommend you to give a try in a test instance the best solution and check if it will properly fulfil your needs, then you can jump into your production.

[Jeff Tillett]

Can something like this be implemented within Service Desk? The queues are already there, I just want to limit how many can assigned to each user at a time.