How do you change the content of the email sent when a customer request something

[Andreas Frost Nordstrøm-Hansen]

How can i change, what it says when a customer opens the email confirming their support request?

[Ignacio Pulgar · Accepted solution]

It is not currently possible, but there's an open suggestion you can vote for:

https://jira.atlassian.com/browse/JSD-218

We have found that the most disturbing thing is that the signature of that email is the project's name, which, as it's normally the name of the company of the customer who opened the request, it is completely misleading.

However, the name of your service desk portal (and the signature of that email) can be changed by editing its name here:

https://<YOURS>.atlassian.net/servicedesk/admin/<KEY>/portal-settings

In our case, we normally change the name from 'Company' to 'Company's Service Desk'.

[Andreas Frost Nordstrøm-Hansen]

Can you turn it off or stop it sending out those messages?

[Ignacio Pulgar]

I don't think so, but it's normally better that the requester had a confirmation with the link to the issue he had created.