EXALATE plugin error

[Elise Wei]

My team had already installed the exalate plugin, but it kept showing this error message:

[Mathieu Lepoutre {Exalate}]

Hi @Elise Wei,

It appears that the node is currently offline, likely due to being archived. Not to worry, though, as this is a reversible process.

You can easily initiate the unarchiving process by submitting a support ticket using the following link:

https://exalate.atlassian.net/servicedesk/customer/portal/5

Once submitted, we'll promptly unarchive the node for you.

Have a wonderful weekend!

Best regards,
Mat

[Joseph Chung Yin]

@Elise Wei 

Welcome to the community.  Since it is a third party add-on, you will need to contact the add-on vendor directly to assist you further.

On the same note, you can also contact Atlassian Support (https://support.atlassian.com), so they can review the backend system logs for further details/errors against your site.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Csaba Vertessy]

Hi @Elise Wei ,

we have faced the same error lately.

You have to contact Exalate support and they will restart the node for you.

[Marc - Devoteam]

Hi @Elise Wei 

Welcome to the community.

Raise an issue with Atlassian Support, they can check your instance backend

[Dexter de Vera]

need more details about the error..