Queue search does not work by key

[Petr AST]

Dear community!

Queue search does not work by key. Is this a bug or a feature? Thanks in advance!

[Rafa]

Another example of Atlassian quality..?

This is ridiculous.

I don't understand why Atlassian spends time on any of those distracting projects and features nobody asked for when they don't even have basic functionality working properly.

How can they spend time and effort on Ai and conferences or whatever when basic search is so bad?.. 

[Kai Becker]

Hi @Petr AST 

thanks for your question. I can confirm that searching for an issue key does not work in queues.

I would recommend using the search box in the upper right corner. Entering the issue key there does take you directly to the issue.

Hope this helps

[Vanessa Rose]

Hi everyone,

I really don't understand Atlassian when it comes to issues like this. They'd rather spend a year fixing bugs than implementing new features.

It’s 2026 and the problem still exists. Here’s why: A workaround was suggested. But that isn’t displayed in the front end. So, anyone using the search relies on the accuracy of the information when the search returns no results. I call that a fatal flaw!

I’m referring to ticket: [JSDCLOUD-17761] JSM Queues search not working correctly.

Best regards

Vanessa

[Alonzo Kennedy]

Is there an open with Atlassian for this issue?

[Alonzo Kennedy]

Hey did you get any other response or work around for this @Petr AST 

[Josh]

@Alonzo Kennedy - I was looking for the same thing. Here you go! https://jira.atlassian.com/browse/JSDCLOUD-3952

[Alonzo Kennedy]

Thank you!!! @Josh 

[Hannes Obweger - JXL for Jira]

Hi @Petr AST

I don't know if this problem justifies additional tooling for you, but just to put this out there: This would be easy to do using the app that my team and I are working on, JXL for Jira.

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields - including all JSM fields - much like you’d do in e.g. Excel or Google Sheets. It also comes with a powerful in-sheet search that, of course, works for the issue key too. This is how it looks in action:

I should add that JXL can do much more than that: From support for configurable issue hierarchies, to issue grouping by any issue field(s), sum-ups, or conditional formatting. As every sheet in JXL is powered by a JQL statement, many of our customers use sheets as a "supercharged" extension or alternative to built-in queues.

Any questions just let me know,

Best,

Hannes