Community
Q&A
Jira Service Management
Questions
Question about linking tickets from Service management to Software Projects ISSUES

Question about linking tickets from Service management to Software Projects ISSUES

Please let know if below is possible

I have Both Service and Software Project created with me , however i need to automatically create issues in Software Project once an ticket is created in service desk project through an email.

Please provide an input ASAP

1 answer

1 accepted

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

3 votes

Answer accepted

Hi @Keerthana P ,

you can use Jira automation functionality for this scenario - create automation rule, which will react on issue creation in JSM project and which creates copy of the issue in JSW project.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Thanks a lot! It helped me

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Was this helpful?

Thanks!

Jira Service Management

DEPLOYMENT TYPE

CLOUD

PRODUCT PLAN

STANDARD

PERMISSIONS LEVEL

Product Admin

Forums

Q&A

Community resources

Support

Top groups

Community resources

Support

Learn

Community resources

Support

Events

Community resources

Support

Question about linking tickets from Service management to Software Projects ISSUES

1 answer

1 accepted

Comments for this post are closed

Was this helpful?

Thanks!

DEPLOYMENT TYPE

PRODUCT PLAN

PERMISSIONS LEVEL

TAGS

Atlassian Community Events