Problems logging into Service Portal

[Mario Beck]

Hello,

one of our customers is currently having problems logging into our service portal. Nothing has changed in the service portal and nothing has changed on customer side.
For the customer's colleagues everything is still working without any problems.

So far we have tried:
- Change browser
- Delete cache/cookies
- Private mode
- Logging in with SSO

Everything was not successful. Can you help?

Greetings

[Brant Schroeder]

@Mario Beck I would suggest submitting an issue to Atlassian support so they can look at the customers account.  https://support.atlassian.com/contact/