Portalkunden löschen

[Martin Hirsch]

Wie kann man denn in der neuen Cloud Oberfläche Portalkunden löschen? Den Menüeintrag gibt es ja nicht mehr. und unter den verwalteten Konten laufen die nicht auf.

[Rebekka Heilmann _viadee_ · Accepted solution]

Hi @Martin Hirsch 

Portal-only customers can be deleted in the Global administration. It's what @Marc -Devoteam- tried to direct you to.

1. Go to https://admin.atlassian.com/ and pick your Org.

2. Click on Apps

3. Expand "Sites" and select the Site

4. Expand "Jira Service Management"

5. Click on Portal-only customers

You should then see the list of all portal-only customers with the option to delete them behind the [...] menu.

[Martin Hirsch]

This is the resolution. Thanks :)

[Marc -Devoteam-]

Hi @Martin Hirsch 

Within Atlassian Administration take the following steps"

1. Go to the Apps section
2. In the Apps section open the Site section
3. Pick your site
4. In the Site settings, choose Jira Service Management
5. Pick Portal Only Customers
6. You can remove the customers here

[Martin Hirsch]

There ist no 'Portal Only Customers'

[Valerie Knapp]

Hi @Martin Hirsch , @Marc -Devoteam- , I believe, was trying to indicate you these instructions here - https://support.atlassian.com/user-management/docs/delete-portal-only-customers/ which should be, instead of inside the Jira application, in the admin.atlassian.com section.

From what I can see, you need to open the user group for the customers and from there, you can remove people. But, you need to be an org admin or a user access admin to access the admin.atlassian.com site, which perhaps you are not. Please can you talk to another admin in your company about this? I appreciate it is confusing because things keep changing. Thank you for your patience.

[Martin Hirsch]

I am the org admin. In this section are no 'ONLY portal users'.

[Valerie Knapp]

Hi @Martin Hirsch , I don't find the only portal users anymore either.

I was trying to show you here instead, if you find the group of customers, you should be able to remove their access from the group / from the application, by removing them from the group.

[Rebekka Heilmann _viadee_]

Marc gave the correct answer and the documentation is correct as well - it just needs to be updated in wording (Products > Apps).

You went to the wrong Administration level first. Portal-only customers are managed in the Global Administration as per Marc's description and my answer below.

[Marc -Devoteam-]

Hi @Martin Hirsch 

In Jira, use the cog wheel and choose the option "User Management", if you don't have this option, you can't make the changes you want.

Then you would need to reach out to a site or org admin.

[Valerie Knapp]

Hi @Martin Hirsch , thanks for your post.

Can you try this - https://www.loom.com/share/657f0330bcb1445ea909def633f661ba and see if it helps you?

Best wishes

[Martin Hirsch]

[Martin Hirsch]

There are no profiles

[Rebekka Heilmann _viadee_]

This loom shows how to remove a customer from a customer organization. This does not remove the access of a customer. They will still be able to access all projects unless all request types in the projects are restricted to the respective customer organization.