Does anyone know why the Customer Portal, which is Confluence but with restricted views for the customer, is so badly designed?
- The content is shown within a scrolling box area, which is not intuitive for customers to hover over the text and scroll down.
- The banner at the top takes over a large percentage of the page and disrupts the page view when looking at articles
- There is no Navigation Tree, or if you want to use it, you need to create a 2 column split on ALL your article pages, and add a Page Tree individually to each. With 800 pages, this is not a workable solution...
- And when you do click on a Page Tree link, it open in a new tab, instead of just loading on the same page?
It seems counter intuitive when the Confluence Page is setup so well, that this part of the End User journey is poor.
Does anyone know how to work with this to make it a better experience for our customers?
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