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Persons added in cc by clients are not appearing as Participants on issues

Anna Debono
June 16, 2020

Hi,

 

When a client sends an email to our support team and also to another person in cc, this person is not being added as a Participant on the issue.

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2 votes
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Kyle Roberts-york
June 16, 2020
Anna Debono
June 16, 2020

Thank you very much Kyle. I actually found the similar answers after creating this and am just giving the suggestions a try :)

 

BR

Anna

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