One of the team updated everybodies profile to include the company name in the organization field, having already checked that
Should new requests automatically be shared with a customer's organization?
was set to No
However, a ticket got created post the change, and it was shared with the organization.
The ticket was logged by IT, the agent swears blind he didnt share it.
There is nothing in the ALL audit list on the ticket to show that organizations was changed.
Is there anywhere else I can look to see what/how the organization field on an issue was set?
Thanks
