Hi! I need change the default massage send to the customer when a ticket closed. Where is the option. We have migrated in cloud version last Friday. I am a super administrateur. Here is our IP for our cloud support.
https://jiraloginnove.atlassian.net/jira/servicedesk/projects/SUPPORTLOG/settings/customer-notifications/template.
I speak french
Thanks in advance.
Marie-Andrée Saucier
Coordonnatrice Support TI
ma.saucier@viridem.ca
Hi soutien@viridem.ca ,
To modify the Customers notifications such the one is triggered when the ticket is closed in your JSM project:
1) Go to Project Settings
2) Click on Customer Notifications
3) Choose Edit on the Customer Notification you want to modify ... in your case: Request Resolved
4) Edit the Content and save
I hope this has been useful to you.
I will be waiting for your comments. 😉
Cheers!
Esteban Diaz
https://www.linkedin.com/in/estebandiaz/
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