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One JSM User cannot add attachments to tickets. But it works on another PC in incognito mode.

One JSM User cannot add attachments to tickets. But it works on another PC in incognito mode.

User used to be able to add attachments to tickets, now he can't.

If we login as the user on our computer (using InPrivate browsing on Edge) it works.

If the user tries to use InPrivate browsing on his computer it does not work.

So far, this affects only 1 user.

1 answer

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Hi @Jeff Kowalke ! Welcome to the community!

A screenshot with the error would be highly beneficial here. Has the user provided this?

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One JSM User cannot add attachments to tickets. But it works on another PC in incognito mode.

1 answer

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