Number of comments per support engineer

[Leo.Yi]

I need to get the quantity of comments per support engineer in a project , it is not easy to get these information because there are many tickets in a project ,  how to do this ? 

Thanks . 

Leo

[Alex Koxaras -Relational-]

Hi @Leo.Yi 

Take a look at this thread https://community.atlassian.com/t5/Jira-Software-questions/Automation-How-to-get-number-of-comment-on-an-issue/qaq-p/1701129 as well as the documentation for the smart values.

[Leo.Yi]

Hi Alex , 

I haven't use smart values before and how does it works ， do you have a guide to let me know how to use it ? Just like {{issue.comments.size}} ? 

Thanks .

[Alex Koxaras -Relational-]

You can use them within an automation.

• https://www.atlassian.com/software/jira/features/automation
• https://www.atlassian.com/software/jira/guides/expand-jira/automation
• https://support.atlassian.com/jira-software-cloud/docs/automate-your-jira-cloud-processes-and-workflows/ (<-official documentation)

However, if you want to be able to view in an instance the number of comments per agent, then perhaps an app might do the trick, or you can create your own app using forge. The latter one has as a tutorial how to count comments on an issue (but you have to find out how to print comments per agent).