Notifications no longer functioning

[Stephen Finegan]

Hello all,

As of last week, I believe Thursday, any and all internal JSM notifications have stopped sending. Emails are more or less still sending, but the notifications that go to the bell on the top right are no longer working for everybody in my company. I was unable to locate any kind of outage or alert stating this was a known issue, so I am wondering if somehow we accidentally turned off a setting that I'm perhaps unaware of which would affect notifications across the board as a whole.

[Arkadiusz Wroblewski]

Hello @Stephen Finegan

Hm... This needs a backend check and probably you checking with support, because it's hard to say. I don't see any related QA topics about that lately.

Did you try to "Provoke" some notification by creating a test ticket, mentioning one agent and assigning it to another?

https://support.atlassian.com/atlassian-cloud/kb/overview-of-in-app-notifications-in-atlassian-cloud-products/ 

Best,

Arkadiusz 🤠 ☀️ 

[Stephen Finegan]

Yeah, we've seen that, at least since last Thursday as far as any of us can tell, nobody on the entire team is receiving any kind of notifications anymore. Usually, we will go through hundreds a day, so it's not like it's a one-off thing we can't easily test. We get them constantly all day long, and now just... none, at all.

[Arkadiusz Wroblewski]

@Stephen Finegan

So you should let do support some digging because it will be hard to inspect that without seeing the backend. Of course, we can hallucinate some possible things which might cause that, but I don't think that's a point.

[Stephen Finegan]

That makes sense. Thank you for your responses, I'll reach out to support on the matter.