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Not all comments are visible and button to open the re meaning comments is not shown

Kirsten Poffé
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December 13, 2024

When opening a ticket, only the last view comments are shown. Normally you can click the button to show all the comments, but this button is not visible. 

When you open another filter like 'All' or 'History' and go back to the filter 'comments' the button is shown. 

Is it possible to solve this problem? 

 

2 answers

0 votes
Nicholas Voigt
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December 15, 2024

I've found a workaround by changing to show all activity, and then back to comments. This then shows the "View remaining comments" button

John Funk
Community Champion
December 15, 2024

Glad you found a workaround. Hopefully, Atlassian rolls out a fix soon if they have not already. 

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Nicholas Voigt
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December 15, 2024

It was still occurring this morning but looks to possibly be resolved now.

0 votes
John Funk
Community Champion
December 13, 2024

Hi Kirsten - Welcome to the Atlassian Community!

This sounds like a bug might have been introduced. I suggest you open a support ticket with Atlassian as I am seeing others say the same thing. 

https://support.atlassian.com/contact/#/

Kirsten Poffé
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
December 13, 2024
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John Funk
Community Champion
December 13, 2024

We can't see that link as it is private for you. But please share with us the solution eventually. 

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