No more outgoing emails from the helpdesk

[Dominik Wolf]

I deactivated all email requests in the project settings under Email to test whether this would only stop ticket submissions via email. This deactivated everything, including the sending of messages. I then reactivated emails, but no emails are being sent.

Where else do I need to check to see if any settings are incorrect?

[Nikola Perisic · Accepted solution]

Welcome @Dominik Wolf 

Are you using the default email created by the service management project or you are using a custom email? Have you tested to send an email to your own address by going to the Settings -> System -> Send email - make sure that your Outgoing email is enabled.

[Dominik Wolf]

@Nikola Perisic 

Thanks for your quick response.

Yes, we use the standard Atlassian email address (support@....).

I've already tried using an alternative Atlassian email address, but when I update, the update message changes to a rotating circle, which never stops rotating. Eventually, an error message appears in the bottom left corner.

[Dominik Wolf]

Problem has been solved Thanks.