No access to the space

[Sultan Erdogan]

Member of the space doesnt get acces to the space and gets the following hash: 1A9U6Z2. I have a free subscription and i'm not sure how to fix this as an Admin.

[Fabio Racobaldo _Catworkx_]

Hi @Sultan Erdogan and welcome,

try to use browser in incognito mode in order to verify that is not a client issue.

Fabio

[Gunjan Kumar]

Hi @Sultan Erdogan 

Remove the user, invite them again, and make sure they log in with the same email; if it still doesn’t work, contact support: https://support.atlassian.com/contact