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Newly created request types aren't available for email channel

Newly created request types aren't available for email channel

I've added an additional email account to my Jira Service Desk project. Now I'm trying to set the default request type of this email account to a newly created request type. But in the dropdown menu are project generated types available only - like 'report a bug'. None of my request types are shown.

What am I missing?

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Hello @Dominik Appel

This is a common problem, but here is the solution.

Go to your request type, your Customer request form should have a description added to it.

You cant associate request type without description filed, every email has description sometimes empty but it's there.

Edit request type cloud.png

Edit request type cloud 2.png

BR, Olga

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Thank you very much, Olga!

At this end of the Jira world, I would never have thought of looking.

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Like • Olga Videc likes this

Np, glad I could help ;)

BR, Olga

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This worked for me too!

Cheers!

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