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New users which are added in trusted group not able to view project Queue

Soumya Basu
Soumya Basu
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July 22, 2020

New users which are added in trusted group not able to view project Queue.

They are not able to view any incident, SRs.

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Trudy Claspill
Trudy Claspill
Community Champion
July 22, 2020

Hello @Soumya Basu 

Welcome to the community.

A user will not be able to view the Service Desk queues or issues unless that user is granted access to the Service Desk product AND added to the Service Desk Team role for the specific Service Desk project.

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Soumya Basu
Soumya Basu
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
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July 24, 2020

I need to add them in people page and it works.

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