New Team Member Needs Admin Access After Site and Org Admin Leaves Company

[Damien Siccardi]

Hello,

I am currently trying to follow the procedure described in this article:
“New Team Member Needs Admin Access After Site and Org Admin Leaves Company”
https://support.atlassian.com/atlassian-cloud/kb/new-team-member-needs-admin-access-after-site-and-org-admin-leaves-company/

However, the password reset process is not working in our case.

Context

Our Global Jira / Atlassian Admin has left the company without transferring the admin rights to another user.

As a result:

• There is currently no active Organization Admin available internally.

• We are unable to regain control through the standard password reset process.

• We need to transfer the admin rights to either our new IT Director (DSI) or myself in order to regain control of the platform.

What we are trying to achieve

We need to:

• Recover Organization Admin access

• Ensure proper governance and continuity

• Secure the platform and reassign administrative ownership

Has anyone faced a similar situation?
What would be the correct process when the previous global admin is no longer reachable and password reset does not work?

Thank you in advance for your guidance.

[Shalini Pradhan]

Hello @Damien Siccardi ,

Good day! Please share us your cloud site URL

[Damien Siccardi]

Hello,
It's https://support-eurofiber-fr.atlassian.net/

[Dirk Ronsmans]

Hi @Damien Siccardi ,

The proper way would be to raise a ticket through https://support.atlassian.com/contact so Atlassian can take a look directly.

If you are unable to do so I can flag this question on the forums for an engineer to look at.

[Damien Siccardi]

Hi,

Thank you for your reply.

Unfortunately, I was not able to open a ticket using the contact form. That’s why, while following this article:
https://support.atlassian.com/atlassian-cloud/kb/new-team-member-needs-admin-access-after-site-and-org-admin-leaves-company/

I saw that it was possible to reach out to the Community for assistance, which is why I posted my question here.

Kind regards,
Damien