New Agent Notification for Existing Agent

[Ross Davis]

Background:

I have one agent who rarely looks at their account (long story...).

Today, from out the blue, this agent received 2 messages from JIRA Service Desk (email address was noreply@atlassian.com):

Welcome to Jira Service Desk Community

and

Convert customer emails to requests in your Jira Service Desk account

Due to an upgrade?

Should I expect to see more of the same for all of my agents?

Is this because the agent is rarely active?

TIA

Ross

[Angélica Luz]

Hi Ross,

Thank you for reaching out to Atlassian Community!
There was an issue with the targeting and the emails were sent to many users, new agents or not. I also received the email "Welcome to Jira Service Desk Community" even though I access everyday. The issue was fixed and other agents that you add on your instance should not receive these emails.

Regards,
Angélica