My request form does not appear on the customer side after creating the request.

[Romain MAES]

Hello,

I am trying to display the request form that the customer filled out in their request follow-up.

I cannot find an option to do this. Can you please help me?

Thank you. 

[Marc -Devoteam- · Accepted solution]

Hi @Romain MAES 

Is you form linked to this request type, it doesn't seem so.

Cause just linking the form is enough, no other settings are required.

Or did I misunderstood your question?

[Romain MAES]

Hi @Marc -Devoteam- 

my form is link to request type "Demande de Travaux Multimédia"

[Marc -Devoteam-]

Hi @Romain MAES 

If a request is made with this request type and the form is filled out the form is visible to the reporter of the request.

What are the form settings, set to?

[Romain MAES]

hi @Marc -Devoteam- 

I just realised that the problem isn't the link between the two, but rather the misuse of people, which prevents the correct display. 

thanks for your help

[Marc -Devoteam-]

Hi @Romain MAES 

Please accept my answer as a solution, if my answer helped to solve or provide a workaround to your request.

This will help other community member trying to solve the same or provide them with a work around

P.S. If the answer is very valuable to you, please share some kudos.

[Hari Krishna]

Hi @Romain MAES 

In Jira Service Management, the agent view shows all fields from the customer’s request, but it does not display the form in the same layout as the customer portal.  you can consider

By Checking Request Type Fields:

• Go to Project Settings → Request Types → Edit Fields.

• Ensure all the form fields are visible in the agent view.

[Romain MAES]

Hi  @Hari Krishna

I want to be able to see the form in the customer view. it is linked to my request type and visible

[Romain MAES]

Here is a customer view where a form has been filled in. The information entered in the form is not visible.

[Hari Krishna]

Hi @Romain MAES ,

Thanks for clarifying. Currently, Jira Service Management Forms do not display the submitted form data directly in the customer portal view once the request is created.

Customers can see only the fields that are mapped to the request type — not the full form layout or responses.

I

• Currently no native feature to show the completed form in the same layout in the customer view.