Multiple Edit for Service Team

[Mar]

How can I edit multiple ticket as a Service team agent? I just need to add participant in multiple tickets

Is this possible in space queue? not in filter.

[Ajay _view26_]

Hi @Mar 

In JSM bulk change actions are generally available from issue search/filter views, not directly from the queue in the same way.

So if you need to add request participants to many tickets at once, the practical route is usually to search for those issues in a filter and then use bulk edit from there.

If the participant field is available for bulk operations in your project configuration, that should work; if not, an automation rule or API-based update may be the next option.

[Arkadiusz Wroblewski]

Hello @Mar 

For field updates, Atlassian points to Search / Bulk change, and notes that the available bulk edit operations depend on the selected work items and the fields involved.

Edit - Not really, that´s one of this Fields which cannot be "Bulked"

[Mar]

but request participant is not available for bulk change

[Arkadiusz Wroblewski]

Hello, indeed, I checked it twice now and also found a feature request.

https://jira.atlassian.com/browse/JSDCLOUD-1269 

Indeed, it’s one of those fields that cannot be bulk changed.

So you have two options: use Automation with a tight JQL scope for the tickets you need, or use the REST API.