The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions
Release Notes
Community
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Multi- SLA for comments and resolution

James Astwood
James Astwood
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
September 12, 2018

Hello I am looking for a way to create a tired SLA notification and reminder. The project that I am working needs to have an hourly comment added while the incident is open. What I am looking to build is something that would work like this IE Issue created ->at the end of 1 hour if a comment has not been added send an alert to the creator of the issue. Also I would like this to repeat once the comment has been added until the issue is resolved or closed  IE 12;30 issue opened, 1:20 comment added, 2:30 comment not added alert sent, 2:35 comment added, 3:00 issue resolved.

Any help is appreciated.

Watch
Like Be the first to like this
681 views

2 answers

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Andy Creech
Andy Creech
Contributor
August 6, 2019

Did you ever find a way to accomplish your goal stated above? @James Astwood ?

Reply
0 votes
Tzoe_Keat_Chiam
Tzoe_Keat_Chiam
September 12, 2018

Hi @James Astwood,

 

Are you working with Jira Servicedesk or Jira Software? It looks like JSD, but just wanted to check first. :)

 

Cheers,
Tzoek

View More Comments
James Astwood
James Astwood
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
September 12, 2018

Yes we are using Jira Service Desk

Like
Reply
Jira Service Management
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Release Notes
    Copyright © 2026 Atlassian
    Privacy Policy Notice at Collection Terms Security