Monitor outgoing mails

[Hennie Bink]

Hi all,

I like to monitor the outgoing mails. 

We are not always sure that a message in “Customer Reply” is sent when we create a Clone of a ticket or when we manually add a customer to a ticket.

Is there a logging of the outgoing mails?

[Walter Buggenhout · Accepted solution]

Hi @Hennie Bink,

Yes. See this community article about the feature. Successfully sent emails are currently not tracked, but this is on Atlassian's roadmap. See JSDCLOUD-13528 to stay in the loop of progress there.

Hope this helps!  

[Hennie Bink]

Okay thanks. It is sure a necessary feature!

Is there already an logging of unsuccesfull emails? That helps for the time being. Where can I find these?

[Walter Buggenhout]

That is explained in the article I shared. There is a customer notification log, visible only to project administrators.