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Modifiy e-mail templates jira service desk notification

Cesar Salvado
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
August 12, 2014

Hi

Is it possible modify the e-mail templates in Jira Service Desk templates?. The problem is that the e-mail templates for watchers users is different to the user who has created the issue.

Regards

2 answers

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0 votes
Vladimir Horev - RaleyApps
Atlassian Partner
May 9, 2016

Hello Cesar,

You can use our add on to fully customize look-n-feel of notifications sent from SD on the cloud. Add-on is available here:

https://marketplace.atlassian.com/plugins/net.vacom.jirassimo/cloud/overview

Cheers,

Vladimir

0 votes
Elisa [Atlassian]
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 13, 2014

Hi Cesar,

No, you cannot. This is a restricted function in Atlassian OnDemand.

Cheers!

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