Make internal issue visible in portal

I created a standard Task ticket in Service Desk on behalf of a customer directly in Service desk rather than going through the portal. As a result, the ticket is not linked to a customer.

Is there a way to link the ticket to the customer after the fact so that it 1.) shows up in the portal, and 2.) more importantly, allows the customer to see updates to the ticket when comments are made?

1 answer

1 accepted

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

Post a new question

1 vote

Answer accepted

Hi @Billy Richmond

You can edit the ticket and change both the 'Reporter' to the customer name and the 'customer request type' to one available in the portal, which is compatible for the issuetype chosen.

You should consider adding the field to edit screen if not there yet.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Was this helpful?

Thanks!

Jira Service Management

DEPLOYMENT TYPE

CLOUD

PRODUCT PLAN

STANDARD

PERMISSIONS LEVEL

Product Admin

Forums

Q&A

Community resources

Support

Top groups

Community resources

Support

Learn

Community resources

Support

Events

Community resources

Support

Make internal issue visible in portal

1 answer

1 accepted

Comments for this post are closed

Was this helpful?

Thanks!

DEPLOYMENT TYPE

PRODUCT PLAN

PERMISSIONS LEVEL

TAGS

Atlassian Community Events