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Make all transition option visible for an agent

Katya Godneva
Contributor
August 23, 2017

Hello, everyone.

Today my big concern is usability for service desk agents. Can I somehow make all transition option visible on the screen - not via drop-down list (see the screenshot below)?

Can I edit the upper tool bar, in short?

The size of the buttons, their order and so on.

Screenshot_5.png

Doesn't have to do with screens, I am afraid.

Thanks in advance so much

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Nic Brough -Adaptavist-
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August 24, 2017
Katya Godneva
Contributor
August 24, 2017

Šžh, thanks! going into it now!) We are at Server.

Katya Godneva
Contributor
August 27, 2017

Thanks so much! Totally worked for us.

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