Hi Santiago,
If you want more complete reports for Jira Service Desk and Jira's own report doesn't provide what you need, I believe that the best option, in this case, is to use the add-on eazyBI.
This add-on has a lot of possibilities to create reports and it's possible to add more information than reports that already have in Jira.
Hope this helps!
Regards,
Angélica
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