Live Chat for Jira Service Management

[Kurt Claussner]

How do I turn this on?

[Benjamin Linser _yasoon_]

Hi @Kurt Claussner ,

welcome to the community!

My name is Benjamin from yasoon. We are a marketplace vendor specialized in connecting Microsoft and Atlassian tools. 

As Marc explained the native integrations required certain pre-conditions to be met. However, I think it comes down what you want to achieve exactly and depending on the needs you might want to evaluate the possible solutions.

We offer an own way integrating Microsoft Teams chats into the JSM functionality. You can see how this work checking this video or our docs. 

If you like you can gladly check our Marketplace app here and/or schedule a demo here.

Best regards,

Benjamin from yasoon.

[Marc -Devoteam-]

Hi @Kurt Claussner 

Welcome to the community.

See https://www.atlassian.com/software/jira/service-management/product-guide/tips-and-tricks/chat#overview on conversation chat.

This does require Slack or MS Teams and you need a Jira Premium subscription.

[Trudy Claspill]

Hello @Kurt Claussner 

Welcome to the Atlassian community.

Did you read somewhere about Live Chat being available in JSM Cloud? if so can you provide a link to that material.

I found this information which includes links to instructions for enabling chat through Slack and MS Teams.

https://support.atlassian.com/jira-service-management-cloud/docs/what-is-chat/

I also found references to app(s) in the Atlassian Marketplace that can be used for chat functionality. For example:

https://marketplace.atlassian.com/apps/1222490/chat-for-jira-service-management-cloud

https://marketplace.atlassian.com/apps/1218891/chat-for-jira-service-management