Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Linked Work items in Status "closed" not showing in Assets "linked work" view

Johannes Henkel
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 28, 2026

In the Linked Work Items view of the asset, I only see open tickets. Closed tickets are not displayed, even though I don't have any filters configured or applied.

When I run a JQL search for the same asset, both open and closed work items are returned correctly, which is why the number of linked work items differs between the JQL results and the Linked Work Items view.

Is there a setting, limitation, or configuration that causes closed work items to be excluded from the Linked Work Items view? I would expect all linked work items to be displayed, regardless of their status.

Am I missing something?

image.pngimage.png

1 answer

1 vote
Arkadiusz Wroblewski
Community Champion
August 28, 2026

Hello and welcome to Atlassian Community @Johannes Henkel 

No you don't missing anything.

Atlassian documents that when connected work items for an Assets object are retrieved, resolved work items are hidden by default.

Please take a look here https://jira.atlassian.com/browse/JSDCLOUD-12153?stepId=14&workflowName=JAC+Suggestion+Workflow+3 

https://community.developer.atlassian.com/t/objectconnectedtickets-only-gets-me-the-unresolved-tickets/74637 

https://support.atlassian.com/jira/kb/retrieve-closed-or-resolved-work-item-details-via-assets-api-in-jsm-cloud/ 

Best,

Arek 🤠 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
AUG Leaders

Atlassian Community Events