Just updated to Jira Software 7.7.0 Service desk queue page not showing

[Gordon Johnson]

I have just updated Jira Software for our service desk but now the project  queue does not show (url link shows as dead) everything else seems to be working.  We can still take tickets but cant get to the queues to resolve or track them.  Help

[Keri]

Hi Gordon, 

Sorry to hear that Service Desk isn't working correctly. Which version did you upgrade from?

If you navigate to your Versions & Licenses screen does it show that Service Desk is enabled or does it tell you there is an upgrade required?

You can also run the following query against your database to see if it returns any disabled plugins:

SELECT * FROM pluginstate where pluginenabled = 'false';

If it does, please run this query, while JIRA is stopped:

UPDATE pluginstate SET pluginenabled='true';

Cheers, 

Keri