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Jira special characters in a JQL

Nita Brumbaugh
Contributor
October 20, 2021

I have been trying to utilize the advanced searching techniques for special characters in Jira.

 

I'm trying to utilize this JQL:

project = "IT ACE" AND description ~ "\"Customer Reference ''#''\""

 

I don't know why it won't pick up "Customer Reference #" as my phrase.

Here is the advancing searching link I used:

https://confluence.atlassian.com/jirasoftwareserver/search-syntax-for-text-fields-939938747.html

 

Any ideas???

 

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Walter Buggenhout
Community Champion
October 20, 2021

Hi Nita,

Although the "#" isn't explicitly mentioned, there is a paragraph on special characters in the article you listed that says:

Special characters aren’t stored in the index, which means you can’t search for them. The index only keeps text and numbers, so searching for "\\[Jira Software\\]" and "Jira Software" will have the same effect  escaped special characters ([]) won’t be included in the search.

Nita Brumbaugh
Contributor
October 25, 2021

Thank you for clarifying and confirming!

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