Jira service desk tickets into one project from others

[janis staseluns]

Hello, 

How can I merge tickets from other service desk projects to one, is it possible?

I have four separate service desk project for each parties.

I want to do so, that in one project I can see also  other project tickets, so I don`t need to switch to their projects. Is this possible?

[Olga Videc · Accepted solution]

Hello @janis staseluns 

So basically you don't want to move the issue but to view them all one spot?

If that is the case I propose creating a board and applying a filter which matches these two service desks

OR 

Create a custom Dashboard like Activity stream and add a gadget Filter results which will display filter results in this case your service desks you can also view linked issues on this gadget and many more

[janis staseluns]

Yes, setup is so, what each country has their own service desk project for internal ticket system use. 

I want to see them in my service desk project queue section: https://www.screencast.com/t/g6j5SlNX1kRF

I want to setup principle what coutries are like clients, but my service desk project like server, there I can see and manage all tickets.

[Olga Videc]

Hello @janis staseluns 

I understand what you need but I'm afraid queue is limited to one service desk, I know I use JQL but this queue is part of one service desk cant show multiple.

You should try this 

https://marketplace.atlassian.com/apps/1216386/queues-for-jira-service-desk?hosting=cloud&tab=overview

[janis staseluns]

Hello, 

Thanks for feedback. Will check this option.