Jira automation not sending mail to @gmail.com

[Samuel Olowookere]

My Jira automation is not sending emails to @Gmail.com addresses but it sends to email addresses with the company domain.

How do we update the setting to send to any email both internal and external domains

[Bill Sheboy]

Hi @Samuel Olowookere -- Welcome to the Atlassian Community!

I just tried sending to a hardcoded Gmail address with a rule in a test site and it worked for me.

From where are you getting the addresses: a field, hardcoded, etc.?

Does the rule audit log show any errors?

Perhaps if you post image of your rule, the Send Email action, and the audit log details those will provide context to identify the cause.

Kind regards,
Bill