Jira Service desk wont start

[Keith Leo-Smith]

Hi

I have just installed service desk yesterday and today it was down

In the Catalina.out logs i see the following:

2018-09-05 21:36:02,821 Caesium-1-1 ERROR anonymous HostingMails [c.a.mail.incoming.mailfetcherservice] HostingMails[10100]: The connection is no longer open, messages marked as deleted will not be purged from the remote server: mail.ideamconsult.co.za until the next run.
2018-09-05 21:37:02,826 Caesium-1-4 ERROR anonymous HostingMails [c.a.mail.incoming.mailfetcherservice] HostingMails[10100]: Messaging Exception in service 'com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl' when getting mail: HostingFolder not found
javax.mail.FolderNotFoundException: HostingFolder not found
 at com.sun.mail.imap.IMAPFolder.checkExists(IMAPFolder.java:453)
 at com.sun.mail.imap.IMAPFolder.open(IMAPFolder.java:1066)
 at com.sun.mail.imap.IMAPFolder.open(IMAPFolder.java:999)
 at com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:225)
 at com.atlassian.jira.service.services.mail.MailFetcherService.processMessages(MailFetcherService.java:404)
 at com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:396)
 at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:229)
 at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:68)
 at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:62)
 at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:44)
 at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:32)
 at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153)
 at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:118)
 at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:97)
 at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:443)
 at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:438)
 at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJobWithRecoveryGuard(CaesiumSchedulerService.java:462)
 at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:390)
 at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:285)
 at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:282)
 at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:65)
 at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:59)
 at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:34)
 at java.lang.Thread.run(Thread.java:745)
2018-09-05 21:37:02,827 Caesium-1-4 ERROR anonymous HostingMails [c.a.mail.incoming.mailfetcherservice] HostingMails[10100]: The connection is no longer open, messages marked as deleted will not be purged from the remote server: mail.ideamconsult.co.za until the next run.

Does anybody know how i can make a change and get service desk to start?

Kind regards,

[Shannon S]

Hi there,

It doesn't appear that those messages are related to Jira Service Desk not starting.

Could you try to check your atlassian-jira.log file instead of catalina.out and let me know what messages you see there?

Regards,

Shannon