Jira Service desk in Eazybi Reports

[Fernando Calvo]

Hi,

¿Is possible export the information saved on JIRA service Desk to EazyBI plugin?

We need report in EazyBi the SLA's defined en JIRA Service Desk.

Thanks

[Fernando Calvo]

No, Eazybi should check the status of compliance with defined SLAs.

[Nadim Jarjour]

Any update, on wether EazyBI can handle the SLAs created in JIRA Service Desk or no ?

[Fernando Calvo]

Hi, But is not the same solution, Jira Service Desk measures SLA's using laboral days and service hours, that are defined on each indicator.

[Greg Brailsford]

were you able to find a soltuion? I am working on the same issue and have been having some success with this. but would like to use my exact sla number https://docs.eazybi.com/display/EAZYBIJIRA/Issue+resolution+days+reporting