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Jira Service Management: Adding customers to responses

Lorrie Blackburn
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April 7, 2022

Hi,

 

Is there a way to add/cc new people to a response when replying to a customer in Jira Service Management? 

1 answer

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3 votes
Dave Mathijs
Community Champion
April 7, 2022

Hi @Lorrie Blackburn ,

This can only be done when they are a request participant AND have added a comment to the issue.

Have a look at this suggestion: https://jira.atlassian.com/browse/JSDSERVER-5408

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