Jira Service Desk

[Emmaculate Ndinda]

After I renewed my licence for the service desk i deleted the previous license in order to update it to the current one. my service desk disappeared and  i could not see where to update my license we tried to install a new service desk which replaced the old one but it was not able to install .How do I update my license please help me.

[SMS]

Emmaculate,

When you renew a license, there's no need to delete anything. Can you please clarify with us exactly what it is you did after renewing the license? 

If it's easier for you, you can call one of our office locations from our Contact Us page and one of our Customer Advocates could walk you through renewing your license.

Regards,

Shannon