We frequently see this message when users utilize either the Jira Core or the Jira Software installation package to do an upgrade. These don't natively contain the updated service desk installer.
If you used the Jira Service Desk installation file for this version, and you still see this error, it tends to indicate that Service Desk could not start up as expected.
I would recommend trying these steps:
truncate table pluginstate;
If this works, then you can use the UPM in Jira to reinstall/update all the previous plugins you need with Jira. By using the UPM's Find add-ons feature, you can be more certain that you won't install an incompatible plugin for Jira here.
If you follow these steps and Service Desk is still not installed/working, I would like to take a closer look at your $JIRAHOME/log/atlassian-jira.log file from this time to better understand why that plugin/add-on might not be loading up in Jira on startup.
Also, what version did you upgrade from?
Jira does not provide any interface for you to run that kind of SQL command. This is something your database admin would be able to handle. If you don't have someone in that role, then it depends on your database type. For example, if you're using postgres, then you could use a utility like pgadmin to run this kind of command. MySQL has the mysql work bench, and Microsoft has the SQL Server Management Studio. Those are all gui interfaces for database management.
Thanks for Your assistance!
Before update :
At first we run atlassian-jira-core-7.10.2-x64.bin, than atlassian-servicedesk-3.13.2-x64.bin
What log do You need?
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events