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Jira Service Desk has created an issue link, but says the issue does not exist/has been deleted.

Sean Connelly
Sean Connelly
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August 9, 2017

A user emailed our designated support email which automatically creates a service desk ticket. The link showed up but when trying to open the ticket, JIRA just tries to load it and eventually says the issue was deleted. How can I delete the link to the issue? I have tried searching for the issue and deleting it through a context menu, but that doesn't work either.

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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August 9, 2017

Initially, that suggests that you don't have permission to see the linked issue, but in that case, you shouldn't see the link (I am assuming you are talking about the link on the JIRA issue that spawned the second issue to be created?)

I would reach for the integrity checker - it has an option to check for broken issue links.  It will report broken ones before cleaning them, so you can check what it does.

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