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Jira Service Desk clients can't write a comment in the text area

Mireia Sangalo
Mireia Sangalo
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October 16, 2020

Hello, 

A few clients are complaining that can't write a comment in a ticket, they start typing someting and ramdomly the text change for another word or the text desapear with out doing anhitnging at all and sometines they can only write one word. 

I've done a few tests and it's working fine from my side, some other clients can comment without any issue. 

Anyone is having the same issue? 

Thanks! 

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Jack Brickey
Jack Brickey
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October 16, 2020

I have not observed this. If you can reproduce this I suggest you try another browser. Then I would open a ticket withAtlassian Support .

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Mireia Sangalo
Mireia Sangalo
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October 19, 2020

Thanks Jack, I've tried that as well. Suddenly the error disappeared today!

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Jira Service Management
Jira Service Management
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CLOUD
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Product Admin
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AUG Leaders

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