Jira Service Desk Server new user email links not working

[olitek]

Hi,

We are in need of some support for Jira Service Desk. We have the setup mostly complete however having problems with customer external links. Namely, the reset my password and accepting the portal registration:

When clicking the invite to the portal, we get token expired / not valid message.

 

When clicking forgot password link from email, Username shows as undefined

  

And then throws an error after trying to reset:

[Moses Thomas]

@olitekFirstly i  would try to  clearly  browser cache,  and try again if it  doesn't work  we can  continue.

Best!

[olitek]

Hi,

Cache cleared without resolution. I have also tried copying link to alternate PC and browsers with no luck.

Thanks

James