Jira Service Desk Emails - Multiple Notifications

[Matthew Goldsmith]

I've noticed that when multiple notification events trigger at the same time, Jira Service Desk will combine them together into a single email that is then sent to the appropriate people. For example, when closing a ticket while also adding a public comment to the ticket, notifications are triggered for the ticket closing, for the resolution being set, and for the comment being added.

My question is: do yall know of a way to either choose the order these notifications are sent in , or prioritize them so that only one will be sent when multiple notifications trigger? I've had multiple clients express confusion at this format - they have to scroll down to the bottom of an email to see the comment on the ticket that gives the actual reason for it being closed. 

[Shaun S]

Hi Matthew,

As it currently stands the notifications will be grouped in the order of operation and sent in a single email if they are triggered within a short timeframe.  There's a feature request open for the ability to send the notifications separately.  You can vote for the feature and watch that page(JSDSERVER-4700) for updates.