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Jira Service Desk Config. for a (Multi-client) MSP

Dan Anas
Dan Anas
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September 3, 2020

Hi, Everyone!

I hope you're well.

I'm curious as to if there is a way for me to configure a JSD project to route issues based on which customer account the user is reporting from. I work for an MSP with multiple clients and would like to be able to designate a queue to each respective client. Please let me know if I need to elaborate further!

Example:

User A (user_a@domain1.com) submits a ticket to JSD Project I

Queue [Domain 1]

 

User B (user_b@domain2.com) submits a ticket to JSD Project I

Queue [Domain 2]

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Dave LIAO
Dave LIAO
Community Champion
September 3, 2020

@Dan Anas - if your customer list is known, consider creating JSD Organizations for each customer. Then create queues for each Organization.

Hope this helps!

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Aaron Geister
Aaron Geister
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April 7, 2021

You can also set the org to populate by domain. Then set a queue like what is stated for each Org.

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