We’re setting up a Jira Service Management Portal so our staff (who don’t have Jira licenses) can submit simple requests as customers.
We don’t want the portal to be accessible to anyone outside our organization.
Here’s how we configured it:
* Channel access is set to Restricted (so it’s not open to everyone).
* We approved our domain name.
* Under App access settings, for our domain, we selected Jira Service Manager – Customer.
Here’s what’s happening:
*If someone with a random external email tries to access the portal, they’re blocked — which is what we expect.
*If someone with an email from our approved domain tries to access it, they’re prompted to create an account. After signing up, they see this message:
“Join your team on Jira — [xxxxx] has approved your email domain so you can join Jira right away.”
There’s a button that says “OK, let’s go.”
But after clicking it, they land in the portal and get a “Permission Denied” error.
From what we understand, if we manually invite users to the portal, they would probably get access. But we’re trying to avoid manually adding every new employee.
Has anyone run into this before? Are we missing a setting somewhere?
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