JSM Compare two values (by JWT)

[Benjamin Zhou]

My idea is: In JSM, I have a request type that need user to input "affected user" and "Approver", I would like to restrict that the "affected user" can not be the same as  "Approver".  In workflow I use JWT compare two values validator.  The issue is when I enable this rule, I can not submit this request, if the "affected user" = "Approver", it will show the error message, it is OK.  But if the "affected user" != "Approver", it also can not submit this request, it will also show the error message.

Does anyone know how to fix this issue?

[Sergio García-Consuegra _Decadis AG_]

Hi @Benjamin Zhou ,

My name is Sergio, and I'm a member of the support team from Decadis. I’d also like to let you know that we offer a customer portal where users can contact us with any technical questions related to our apps. You can access it through this link

Otherwise, if you prefer it, we can just maintain the contact through this post.

Could you please let me know the following information?

• What is the type of your Affected User/s custom field? Is it a single-user field or a multi-user custom field?
• Could you please attach a screenshot showing where it's placed this specific transition in your workflow? Would be the first transition which is in the "Create" step?
• Does it appear any specific error in our Audit Log?

Once we have this additional information, we will be able to take a deeper look into this issue.

Thank you!

Best regards,
Sergio