JQL Filter - Need to create Kanban board for three different request types for different projects

[lapacquah.bryant]

Hello,

Checking for tips on how best to create a filter for Kanban boards using three different request types for different projects.

Thank you 

[Mikael Sandberg · Accepted solution]

Something like this should do it:

project in (project1, project2, project3) AND "request type" in (type1, type2, type3)

[lapacquah.bryant]

Thank you 

[Deepak Jain]

Hi @lapacquah.bryant ,

Thanks for reaching out here in Atlassian community.

You can create simple JQL as suggested by @Mikael Sandberg and configure it on your board. And I would suggest to use 3 swimlanes on your kanban board. Swimlanes can be based on projects, or based on request types as per your choice/requirement.

Or you can configure multiple quick filters, so in one click on your board you will be able to see only issues related to one project or only issues related to one request type.

Regards,

Deepak

[Joseph Chung Yin]

@lapacquah.bryant -

I agreed with what @Mikael Sandberg suggested.  However, In JSM, one should manage issues in project by using Queues.  Kanban and Scrum boards management are suited for Jira Software application projects and not typically use for JSM projects.

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Danut M _StonikByte_]

Hi @lapacquah.bryant,

This article from our blog might be of great help for you in tracking different projects in JSM: An effective dashboard for Service Desk and Customer Support teams in Jira Service Management.

If you have any additional questions, don't hesitate to contact support@stonikbyte.com.

Thank you,

Danut Manda