JIRA Service Desk requires Confluence version 5.3 or later for knowledge base integration.

[Reiko Goto]

I have been using the service desk function in Japanese.

JIRA is an on-demand version.

I want to link knowledge base to Confluence from service desk.

It is available in a stable it now.

As a result of trying to add settings that knowledge base link to Confluence from the service desk newly this time, I was not able to use error of street in the image out.

ERROR message: JIRA Service Desk requires Confluence version 5.3 or later for knowledge base integration.

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System version you are using our

JIRA: 1.6.0_26

Confluence: 5.3.

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In order to be able to use, and what to do.

So that you can find a good solution here! !

I'm sorry English is not good at.

Thanks in advance.

[Reiko Goto · Accepted solution]

1.1.2 - JIRA Service Desk and 6.2-OD-03 JIRA that was performed on November 26 Japan time

All issues have been resolved by updates.

Thank you! ! !

[Reiko Goto]

All issues have been resolved by 1.1.2 - 6.2-OD-03, JIRA Service Desk JIRA that was updated in November 26 Japan time.

Thank you everyone! !

[Reiko Goto]

Hi! Panna.

Thank you.

I'll try to contact support immediately! !

[Panna]

This seems like support case, could you raise a request with https://support.atlassian.com.

Thanks!

[Panna]

Are you using the same Confluence app that is bundled in OnDemand?

[Reiko Goto]

Hi!Panna.

I use the app Confluence bundled on demand as you say.

[Panna]

Are you using the same Confluence app that is bundled in OnDemand?

[Panna]

JIRA Service Desk 1.1.1 would fix that issue.

[Reiko Goto]

Hi!Panna.

Thanks for answer.

However, since you are using on-demand service desk, I am using 1.1 already.

Regards.

Goto